PRIVACY POLICY

Introduction

We are committed to providing you with quality services and to respecting your privacy. This Privacy Policy describes our policies and procedures on collecting, using, and disclosing your information when you use our websites, programs or services. 

General

Please read this privacy policy carefully before using our site.

This policy has been construed and shall be interpreted in accordance to the laws of United States

Definitions

“We," "Us”, “Our”, “Company” shall refer to The Simples Agency, our subsidiaries and affiliates, and any of our respective agents and third-party service providers (“service providers”).

“You" means the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collection of Information

1.     We collect your personal information to maximize the quality of the services delivered to you. We strive to provide you with any additional or special information about our services and protect your account and personal information.

We may collect the following kinds of information when you, your colleagues, or other users access the Service:

  1. your contact information such as full name and email address

  2. content, communications, and other information you provide when you use our service

  3. user communications, feedback, suggestions, and ideas sent to you

  4. credit information

  5. billing information; and

  6. information that you provide when you engage platform support regarding our services.

2.     We may collect personal information about you from the information you provide to us when you complete our application and other forms on our site. We may also receive personal information about you from third-party services such as financial institutions and credit bureaus. Lastly, we may also collect personal information from individuals whose identity you share with us.

You permit us to collect your personal information at any time, before, during, and after engaging in a business relationship with us. 

Our servers also collect information from you, such as your domain name, websites you visit, and internet protocol address. This information is not personally identifiable. However, when you respond to questions or communicate with us, your personal information may be collected. 

Use of Information

3.     It is a fundamental tenet of our organization to respect your privacy and sensitive information. To that end, we make every effort to limit our requests for information. Inquiries are made only where there exists a legitimate basis.

For example: we may use your personal information:

  1. we require your registration as a user of our services so that we may effectively manage your account and to provide you with updated information about our services by email, text of other communication modes;

  2. as part of our fraud prevention and regulatory compliance protocol we will conduct financial and identity and credit checks, as appropriate;

  3. as part of our continuing product development, statistical analysis, and market research;

  4. with the goal to improve our relationship with you by making the website user-friendly and to pinpoint services which your usage indicates may be of use to you;

  5. in furtherance of our goal to maintain excellence in customer service, including answering questions and responding to feedback and complaints;

  6. for any other specific purpose related to your activities via the platform;

  7. where you have indicated interest and provided us with your explicit consent, we shall provide you will tailored updates on our new services and offerings promotions, and other information that we believe will be of beneficial use to you. Of course, you may withdraw your consent at any time. You can update your details or change your privacy preferences by contacting us via the details given in the "Contact Us" section below.

Once we have secured your consent, we will endeavor to curate email communication to offer you opportunities to enhance your business through our services. To this end, we will solicit your feedback so that we may better tailor our communications regarding our services to best meet your needs.

You, of course, have the option to opt-out of such communication, however, we advise against it as your business is organic and our goal is to help you grow through our grow. We may track your email activity to monitor the effectiveness of our communication.

Sharing Personal Information

4.     We will never unilaterally share your personal information and we will stand by this promise. There are collaborative instances where you may wish us to share your information, and we will require your written permission to do so.

Examples of the types of events which would require collaboration are:

Simples Agency may need to share your information with analytics and search engine providers who support us in the improvement, and to maximize the optimization of

your site;

  • We may share your personal information with companies performing services on our behalf (credit reference agencies, customer relationship management providers, or other service providers) who will use the information to provide that Service. We may also share your personal information with other members of our corporate group.

  • We may also share alerts and information derived from identity verification checks with third parties for anti-money laundering and fraud prevention.

  • We may disclose your personal information upon receipt of subpoena from law enforcement or regulatory agencies as may be required by law.

Analytics

5.      We may use third-party service providers to monitor and analyze the use and access of our website. 

One such service provider is Google. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Program and Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize its advertising network.

You may, at your discretion, opt-out of certain Google Analytics features through your settings, such as your device advertising settings, or by following the instructions provided by Google at https://policies.google.com/privacy.

Links to Other Websites

6.     Our program and site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly recommend that you review the Privacy Policy of every site you visit.

We have no control over and we assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Security of Your Personal Information

7.     The security of your personal data is important to us but remember that no transmission method over the internet or method of electronic storage is 100% secure. While we employ commercially accepted means to protect your personal data, we cannot guarantee its absolute security. We restrict access to the information obtained from our websites and web pages to our employees, agents, affiliates, partners and contractors. We maintain physical, electronic, and procedural safeguards designed to protect personal information to the extent reasonably possible.

Consent Requests and Preferences

8.     You may request us to identify the personal information we have collected and kept on our servers. To make such a request, contact us through our email provided below.

You may contact us to cancel, withdraw, or restrict the amount and type of information we collect and keep. We may keep on using some of your personal information even after your withdrawal if the information is necessary to run your account or fulfill legal obligations. Please be advised that if you limit our access to your personal information, we may be handicapped in our ability to maximize the quality of your product.

GDPR Data Protection Rights

To make ensure that you are fully aware of all of your data protection rights, please not:

Every user is entitled to the following:

  • The right to access

You have the right to request copies of your personal data. We may charge you a small fee for this service.

  • The right to modification

We will correct any information you believe is inaccurate. We will also complete any information you deem to be incomplete.

  • The right to erasure and eradication

You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • You may object to the processing of your personal data

You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

Within one month of receipt of written request we will provide you with the data that we have collected. If you would like to exercise any of these rights, please contact us by email.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email or by means of a prominent notice on our program and site before or when the changes become effective and update the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to our Privacy Policy will be posted on this page.

CONTACT US

If you have any questions about the provisions in this Privacy Policy, you can contact us:

  • by email: techservices@simplesagency.com